How we work
Our customer experience, in five steps.
Welcome to Discover Surfaces! We offer the latest in surface options, including exotic natural stone, quartz and ultra-compact surfaces, and have expertly completed thousands of jobs.
When you visit with us, you can view our variety of countertop materials and design options. Our experienced team guides you through the countertop process from start to finish, with one goal: to make the entire experience simple and stress-free.
Residential quotes in
24 hours
After you select your materials, our quoting department prepares your estimate. Commercial projects: 3 to 7 days.
Step 1
Selection
At our showroom
The selection process is where we start. Schedule an appointment at our showroom to come in and review your countertop options.
With the help of our experienced customer service team, we guide you through finding the right material: the colors and styles you are looking for, the kind of sink you want and the edge profile that best fits your design.
What to bring to get the most out of your selection
- Paint samples
- Cabinet samples
- Tile samples
- Layout or rough measurements
- Inspiration photos
Step 2
Estimating
Residential 24 h · Commercial 3–7 days
After you have selected your materials, our quoting department takes your selections and your layout to create the first estimate. We work with you, your contractor or your kitchen dealer to create an estimate for your unique project that hits all the important points.
We send residential quotes within 24 hours and commercial quotes within 3 to 7 days to keep the process moving. After the estimate is approved, we hold your materials for production and begin scheduling.
Factors that impact your estimate
- Material quality
- Backsplash options
- Sink, cooktop or outlet cutouts
- Sink selection
- Edge profile selection
- Size of your project
Step 3
Templating
We call the business day before
Once we have final approval, we set up a date to come out and measure for your surfaces. We call this process templating. You pick a date that works for you, and our team calls the business day before with our arrival window.
Our skilled template technicians come to your home or commercial space to precisely measure for your new countertops. They also review your sink and edge selection and determine whether there will be any seams or oversized pieces in your project.
Optional: trace template
We can take your precise layout and superimpose it on photos of your actual slabs, so you see exactly where the pattern lands. This is often recommended for materials with large patterns or veining. Let us know if you think a trace template is right for you.
Step 4
Fabrication
State-of-the-art technology
Once we have a highly detailed measurement of your countertops, the template is digitized and any adjustments to the initial estimate are made. We review any changes with you or your contractor before cutting your handpicked material.
Using our advanced machines and expert team, we cut your countertops with phenomenal detail and accuracy. Once cut, the material is edged, polished and quality checked before it gets ready to head to you.
Step 5
Installation
At the scheduled time
The day you have been waiting for is finally here! Our highly experienced installation team arrives at your home during the time specified to safely install your countertops and review important information about caring for your new surface.
Our promise
100% customer satisfaction.
At Discover Surfaces we pride ourselves on 100% customer satisfaction. We want every client to receive our utmost attention, and our knowledgeable staff to help bring your design vision to life.
Before installation day
Your prep checklist
Tick items off as you go. Your progress stays saved on this device.
0 of 8 ready
After installation
- Ask our installers any questions about your new surface before they leave.
- Follow the care information they review with you.
- Keep the care guide for your stone handy.
Ready to start with step one?
Book a showroom visit or send us your layout. Residential quotes in 24 hours; commercial in 3 to 7 days.